Privacy Policy

1 Introduction

Welcome to FreeGoTV ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website freegotv.co.uk or use our IPTV services.

By accessing or using FreeGoTV, you agree to the terms outlined in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our services immediately.

2 Information We Collect

We collect the following types of information to provide and improve our services:

• Personal Identification Information: Name, email address, phone number, and WhatsApp contact details when you communicate with us or place an order.
• Payment Information: Transaction details processed through secure third-party payment providers. We do not store your full credit card or banking details on our servers.
• Technical Data: IP address, browser type, device type, operating system, and app usage data for service optimization and troubleshooting.
• Communication Data: Messages, emails, and chat history when you contact our support team via WhatsApp, email, or Telegram.
• Service Usage Data: Subscription plan details, activation status, and device connection logs for account management.

3 How We Use Your Information

We use the collected information for the following purposes:

• To activate and manage your IPTV subscription.
• To process payments and send order confirmations.
• To provide customer support via WhatsApp, email, or Telegram.
• To send important updates about your account, service changes, or renewal reminders.
• To improve our services by analyzing usage patterns and troubleshooting technical issues.
• To comply with legal obligations and prevent fraudulent activity.

We will never sell, rent, or trade your personal information to third parties for marketing purposes.

4 Data Storage & Security

We implement industry-standard security measures to protect your personal data:

• All data transmissions are encrypted using SSL (Secure Socket Layer) technology.
• Personal information is stored on secure servers with restricted access.
• Payment processing is handled by trusted third-party providers compliant with PCI-DSS standards.
• We conduct regular security audits to identify and address potential vulnerabilities.

While we strive to protect your data, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security, but we continuously work to maintain the highest standards.

5 Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy:

• Active accounts: Data is retained while your subscription is active.
• Expired accounts: Data is retained for up to 90 days after subscription expiration for potential renewal.
• Support communications: Chat and email history is retained for 12 months for quality assurance.
• Payment records: Retained as required by applicable tax and accounting laws.

You may request deletion of your data at any time by contacting us (see Section 10).

6 Cookies & Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience:

• Essential Cookies: Required for the website to function properly (e.g., page navigation).
• Analytics Cookies: Help us understand how visitors interact with our site (e.g., Google Analytics).
• Preference Cookies: Remember your settings and preferences for future visits.

You can disable cookies in your browser settings. However, some features of our website may not function properly without cookies.

7 Third-Party Services

We may use third-party services to operate our business:

• WhatsApp: For customer communication and support. Subject to WhatsApp's privacy policy.
• Payment Processors: Secure transaction handling by trusted providers.
• Analytics Tools: Website traffic analysis to improve user experience.

These third parties have their own privacy policies. We recommend reviewing their policies to understand how they handle your data.

8 Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Correct any inaccurate or incomplete data.
• Right to Erasure: Request deletion of your personal data ("right to be forgotten").
• Right to Restrict Processing: Limit how we use your data in certain circumstances.
• Right to Data Portability: Receive your data in a structured, machine-readable format.
• Right to Object: Object to the processing of your data for direct marketing purposes.

To exercise any of these rights, contact us using the details in Section 10. We will respond within 30 days.

9 Children's Privacy

FreeGoTV is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take immediate steps to delete such information.

10 Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:

• WhatsApp: +44 7476 610474
• Email: [email protected]
• Telegram: @FreeGoTV_Support
• Website: freegotv.co.uk

11 Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically to stay informed about how we protect your data. Continued use of FreeGoTV after changes constitutes acceptance of the updated policy.